Frequently Asked Questions

Yes! We occasionally offer exclusive special pricing on selected products and can provide discounts based on order quantity. Plus, if you’re an ABN holder in the landscaping or building industry, you can unlock exclusive trade pricing by registering with us. Get in touch today to take advantage of our best prices.

No minimum order required! We supply exactly what you need, whether it’s a single piece or a bulk purchase.

To maintain accuracy and minimize errors in order processing, all change requests must be submitted in writing. It is the responsibility of the customer to verify and confirm the correct quantities and products before finalizing the order.
 
Changes cannot be made within 24 hours of the scheduled delivery date, as transportation arrangements may already be finalized. Additionally, a restocking fee may apply if changes are requested after the order has been picked.
We understand that plans can change! If you cancel your order before we’ve processed payment with our suppliers and transport company, we’ll gladly arrange a full refund (minus any credit card fees) via bank transfer within 5 business days.
 
If payment has already been made to our suppliers, any non-refundable costs will be deducted from your refund to cover our expenses. Please note that for made-to-order products, we’re unable to offer refunds.

We stock Redcor BlueScope steel edging from two manufacturers. In the event that one manufacturer is out of stock or our inventory is depleted, we will offer an alternative product or provide an estimated restock lead time, allowing you to choose the best option. Please note that once an order is placed online, prices cannot be adjusted to accommodate an alternative product. The differences in lengths and sizes between both suppliers are minimal.

We strive to have your order ready for delivery or collection within the estimated lead time stated on our shop items usually between 3-5days. However, these timeframes are approximate and may be extended due to factors such as manufacturer stock shortages, high production demands, or transport delays/rescheduling. If we are unable to fulfill your order within the specified time, please allow up to an additional 10 working days.
 
In unforeseen circumstances that lead to delays or rescheduling. We cannot be held liable for any financial loss resulting from delivery delays or changes.
Please allow up to 10 business days for all special production, including rings, boxes and custom shapes. We do stock some of our standard sized rings (580mmØ and777mmmmØ, 1165mmØ and 1554mmØ)

Yes! Once your payment is processed and you receive your order confirmation, that is ready for pickup. Please make sure to collect it as scheduled to avoid any delays or possible restocking fees. For safety reasons, you can only load your order if your transport meets the required length and weight regulations. If you’re unsure, feel free to check with us before pickup.

We’ve partnered with multiple transport companies to bring you the fastest, most reliable delivery service at unbeatable rates! With delivery across Melbourne and the Mornington Peninsula starting from just $50–$140, getting your order to your doorstep has never been easier. Simply enter your postcode at checkout for an instant quote and enjoy hassle-free shipping!

Yes! We do accept returns if you’ve purchased the wrong product (excluding custom orders), making sure you get exactly what you need. Simply contact us and return within 5 days to arrange your refund. Please note, a 20% restocking fee applies to cover the cost of discounting the product for resale.
 
For Redcor steel, it’s important to know that when new, it’s stored with a protective oil coating. Once handled and exposed to the elements, the natural rusting process begins and cannot be reversed—meaning it can no longer be classified as new.
 
*Refunds are only applicable for purchases up to $500 (including GST).
If we’ve sent you the wrong item by mistake, we’ll sort it out as quickly as possible. If your product arrives damaged, we’ll work closely with the manufacturer to get things fixed ASAP.  However, if you accidentally damaged it yourself, we may can still help, but we won’t be able to cover the shipping costs for returns or replacements. Any replacements need to be approved prior returning.

If you cancel your order before payment has been made to the transport company, a full refund (minus any credit card fees) can be processed via bank transfer within 5 business days. However, if transportation has already been booked and paid for, the delivery charge will not be refunded.

*No refund will be provided for custom product orders if payment has been made to the manufacturer or if a job number has been issued.

Unfortunately, we only offer the products as shown. However, we’d be happy to help by recommending trusted installers in your area if available, ensuring you get the most out of your purchase!

Delivery of Redcor edging 100x2400x1.6mm

Questions About Redcor Edging 

All lengths are 2400m

Redcor steel will arrive slightly silver, light grey colour. In some cases, it can look very silver making it seem like it is Galvanised.To help distinguish between the two see the descriptions below.
 
REDCOR Steel – Slightly silver appearance, light grey in colour, dark oily residue.
GALVANISED – Silver, distinct speckled design all over the edging.

ShapeScaper is stored with the bottom of a piece of edging slipped inside a second piece of edging, forming what looks (when wrapped up) only 1 length. Your connectors will be delivered the same way.

Due to the way we store our lengths (see more information below) we would not be able to pull them apart as they would fuse together.

It could take from couple of weeks to a couple of months, depending on the elements. If there is a lot of rain, it will rust quicker. If there is more sun it will take longer. If you run a hose over it every couple of days that will quicken the process. If you do want to rust it faster we recommend a vinegar and water mix as the most naturally effective solution. This will help to break down the residual oil coating and begin the rusting process.

575mmØ and 765mmØ rings will arrive fully closed unless you request otherwise.
Larger rings 1150mmØ and 1530mmØ will arrive in sections unless you choose to have them pre joined.
 
Note: If you prefer large rings to be joined before delivery, an additional cost will apply, and it may increase the standard transport rate due to their size.

575mmØ and 765mmØ rings will arrive fully closed unless you request otherwise.
Larger rings 1150mmØ and 1530mmØ will arrive in sections unless you choose to have them pre joined.

Note: If you prefer large rings to be joined before delivery, an additional cost will apply, and it may increase the standard transport rate due to their size.