Terms and Conditions:

Making Changes To Your Order:
To ensure accuracy and minimize errors in our order processing, changes to orders must be requested in writing. It is the responsibility of the ordering party to verify and confirm the correct quantities and products. Changes cannot be made within 48 hours of the scheduled delivery date, as transportation arrangements may be finalized by then. The manufacturer may impose a restocking fee for order changes after picking.

Delivery:
Please note that Garden Edging Supplies uses external transport companies for deliveries, and unforeseen circumstances may lead to delays or rescheduling. We cannot be held liable for any financial loss resulting from delivery delays or changes.

Incorrect Or Damaged Product/s:
Should you receive products that are incorrect or damaged, rest assured that Garden Edging Supplies will work closely with the manufacturer to address and rectify the situation promptly. However, it’s important to note that while we are dedicated to resolving such matters, we are not responsible for covering the cost of transportation for returns or replacements.  The manufacturer will assess the product’s condition before approving replacements.

Collection:
Orders must be collected from the manufacturer’s premises as scheduled. Failure to do so may result in delays or restocking fees. The manufacturer’s yard supervisor holds the right to refuse loading if transport does not comply with weight regulations.

Returns:
Regrettably, we cannot offer refunds for concrete products and retaining wall steel posts due to restrictions related to transport and handling imposed by manufacturers.

Concrete sleepers are susceptible to developing cracks if mishandled during transportation. Considering the potential costs associated with returning the items, it may not be economically viable. We strongly advise you to carefully assess your requirements and confirm the correct quantity and type of concrete sleeper before making a purchase.

If you have purchased the wrong  steel garden edging, but does not apply to custom orders you must contact us first and return the product within 5 days to Garden Edging Supplies. Unfortunately, we charge a 20% restocking fee of the total order amount which will be deducted from your refund to cover our cost to discount the product for it to be resold.  Redcor steel when new is stored with a thin oil coating on its external surface and when the product is handled and comes into contact with the elements, it initiates the natural rusting process. It’s important to note that once this process begins, it cannot be reversed. Consequently, the item cannot be considered new.

Returns for steel decorative screens will not be accepted once the product wrapping has been removed. However, for unopened packaging, we do offer the option of a return, subject to a 20% restocking fee.

*Refunds will only apply for purchases under $500 inc GST.

If you change your mind and would like to cancel:
For cancellations made before payment to the manufacturer and transport company, a full refund (minus credit card fees) can be arranged via bank transfer within 5 business days. No refund will be provided if payment has been made to the manufacturer or if a job number has been issued. If the transport was booked and no payment was made to the manufacturer, the delivery charge (minus credit card fees) will not be refunded.

Any Questions?
Please contact us at (03) 9528 8999 or email sales@gardenedgingsupplies.com.au
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